About Us

Mission

Exotic Ice STL is committed to providing a unique approach to custom jewelry, fostering an environment that encourages creativity and allows our team and customers to transform their imaginations into stunning works of art at competitive prices. Our primary objective is to provide an unforgettable customer experience, ensuring that each individual who leaves our establishment not only feels fulfilled with their jewelry purchase but also a strong connection that is fostered through the collaborative and personalized process of creating a one-of-a-kind piece that was once just a mere thought.

Product

Here at Exotic Ice STL offers a wide range of custom jewelry services, including the design and creation of custom pendants, necklaces, rings, earrings, bracelets, and grillz. Our focus is not only on producing high-quality and exceptional custom pieces but also on providing our customers with a truly unforgettable experience. We prioritize the cultivation of creativity, and our team of skilled artisans works closely with each customer to bring their unique vision to life. Our ultimate goal is to create a custom piece of jewelry that is not only stunning but also holds a special place in our customer’s hearts for years to come

  • Due to the artisanal nature of our handmade products, we ask customers to exercise care when placing orders, as any returns or cancellations may incur additional charges for labor or restocking fees.
  • While we offer a 14-day return policy for all non-custom products, customers should be aware that they are responsible for any delivery charges and processing fees if a package is returned due to the recipient’s unavailability.
  • Please note that we do not offer refunds or exchanges for any and all custom-made products such as grillz, pendants, rings, necklaces/bracelets, earring, etc. but we are happy to redo, adjust, or refit the grillz using new molds if the original mold is identified as the issue.
  • In the case of in-stock products, customers may be eligible for a full credit (excluding shipping) or a refund, subject to a 15% restocking fee.
  • In the event that a deposit towards a custom order design and consultation is canceled, a $200 design fee will be charged (if the design is completed) or a 20% cancellation fee (if canceled before a design is done).
  • We advise customers under 18 years old to obtain parental or guardian permission before ordering grills/dental caps, and to consult with their dentists for recommendations prior to placing an order.
  • For best results, it is recommended that dental caps be cleaned after each use.
  • While we take great pride in our products, we cannot assume responsibility for any damage that occurs after collection.
  • Please note that gold caps may change color due to body acid, body temperature, and tarnishing (if less than 18k) when exposed to smoking and drinking.
  • We strive to process orders promptly within 24-48 hours, excluding weekends.
  • Personal and business checks may take approximately 10-15 days to process.
  • For international orders, shipping costs will vary depending on the destination, and customers should contact us directly for exact shipping costs.
  • Please note that prices may be subject to change without notice, and any promotional prices or discounts are only valid during the promotion period.
  • Domestic orders paid by credit/debit card through PAYPAL can only be shipped to a PAYPAL confirmed verified address.
  • For customers who require their order shipped to a third party or unverified address, we recommend using alternative payment methods such as Check, Money order, Wire transfer, Bank deposit, Western Union, or any other form of payment that does not involve credit/debit cards.

We require a $300 payment to begin design process on your unique jewelry item, which will be credited towards the final cost once the final draft is confirmed. A Custom Jewelry Specialist will reach out after the initial deposit to discuss the details of your custom jewelry piece, and will provide you with price quotes upon initial rough draft.

(prices may vary for revision)

Please view the return and cancellation policies

Let’s turn your dream piece into a reality!

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